Frameworks
These are the tools Lissiland uses to diagnose, design, and improve government digital services. Each framework answers a different question. Together, they form our operating system.
Start with what citizens do, not what stakeholders want to build.
Question it answers: What should citizens do differently, and why are they not?
Use when: Scoping a new service, auditing an underused app, or pushing back on a feature request.
Stability → Engagement → Expansion. Fix trust before you chase growth.
Question it answers: What do we fix first?
Use when: Any mobile or digital service that launched but is not earning daily use.
Every feature costs attention. Most agencies are overpaying.
Question it answers: What is complexity costing us?
Use when: Roadmaps grow faster than usage, or "just one more feature" is the default answer.
Trigger → Action → Reward → Investment, adapted for civic contexts.
Question it answers: What brings citizens back?
Use when: One-time downloads, no repeat usage, or services that should be habitual.
Map behavior, not org charts.
Question it answers: Where do citizens drop off, and why?
Use when: Redesigning a portal, app, or multi-channel service.
Take the free SEE Assessment. Twelve questions. Three minutes. A clear priority.
Take the assessmentWe take a limited number of consulting engagements each quarter. Start with a conversation, not a sales deck.
