Products
Products are proof, not the business.
We build digital services to test our beliefs in the real world. Each product below is organized by problem,
behavior, and outcome, not feature lists.
Official walking tour · City of Williamsburg, VA
- Problem
- Heritage content lived in signs, PDFs, and scattered web pages. Visitors walked past history without stopping.
- Behavior we designed for
- Stop. Read. Listen. Share a stop with someone else.
- Solution
- A 12-stop mobile tour built for outdoor use, short attention, and offline reliability. Minimal taps, clear trust signals, no feature bloat.
- Outcome
- A citizen-facing service that feels official, works on site, and supports the city's public history goals.
View case study → Coastal transit · Outer Banks & NC ferry routes
- Problem
- Ferry info was scattered across NCDOT pages. Travelers guessed at wait times, terminals, and routes.
- Behavior we designed for
- Check schedule and cameras before leaving. Pick the right terminal.
- Solution
- One app for schedules, terminal search, Hatteras camera feeds, and reference content (pricing, reservations, terminals).
- Outcome
- Trip planning without a scavenger hunt across government sites.
View case study → Public utility · CVWMA jurisdictions
- Problem
- Residents missed collection days or put out the wrong cart on the wrong week.
- Behavior we designed for
- Look up collection day by address. Set a reminder. Put carts out on time.
- Solution
- Address search across CVWMA jurisdictions, color-coded calendar, offline access, and push reminders.
- Outcome
- A civic utility app built for repeat weekly use, not a one-time download.
View case study → Visitor guide · Maymont Park, Richmond, VA
- Problem
- A 100-acre park is hard to navigate on paper maps and signage alone.
- Behavior we designed for
- Find exhibits, events, and directions while walking the park.
- Solution
- Interactive map, centennial timeline, live events feed, and Ask Maymont for on-site questions.
- Outcome
- Visitor confidence at a major public attraction without adding staff at every trail fork.
View case study → Travel · Vineyard ferry operators & ports
- Problem
- Multiple operators, ports, and pricing models confused first-time and repeat visitors.
- Behavior we designed for
- Compare routes, check live status, get parking info, leave on time.
- Solution
- All-in-one schedules, live updates, smart port detection, and alerts that matter.
- Outcome
- Less stress at the dock. Fewer missed boats.
View case study → Island guide · Martha's Vineyard
- Problem
- Island events and activities were spread across websites, flyers, and word of mouth.
- Behavior we designed for
- Discover what's happening today. Plan around weather and location.
- Solution
- Centralized events, activities, and island context in one mobile guide.
- Outcome
- Repeat opens during a vacation window when timing matters most.
View case study → Airport guide · Charleston International (CHS)
- Problem
- Travelers needed parking, flight status, and airport links in one place before a trip.
- Behavior we designed for
- Check flights and parking before heading to CHS.
- Solution
- Native guide with quick links to official airport resources and travel essentials.
- Outcome
- Less friction for a high-anxiety, time-sensitive travel moment.
View case study → In development
Products born from our frameworks, citizen tools, assessment software, and AI-assisted public service patterns
tested in Labs first.
Follow Labs for early access → 